Terms and Conditions

Terms and Conditions


Young people

If you are under the age of 18 you must obtain your parents’ or legal guardians’ consent and permission to use our Website and Services. Which means they must agree and be aware that you will follow our Rules and be bound by the terms of our Site prior to you using any of the Ticketstroom Services or participating in any of the events offered.

If you are under 18 and fail to obtain such consent you may not use the Site or the Ticketstroom Services. The use of some of our services may require that you be over 18 and of full legal capacity. In such event you should ask your parent or legal guardian to perform the transaction for you.


General information

Ticketstroom, available at the website www.ticketstroom.com (including all mobile applications, webpages, subdomains and subparts therein contained, the “Site”) is owned by Tintley Trading cc, trading as Ticketstroom for the purposes of this Digital ticketing agency.

Our telephone numbers are +2744 877 0103, our email address is info@ticketstroom.com and we are domiciled in 3 Gordon Village, Cnr Gordon Rd and Libertas Ave, Witbank, Mpumalanga, 1034, South Africa. All legal documents, complaints or queries can be sent or emailed here. Our telephone lines are open Monday to Friday 08h00 to 17h00 (GMT + 2h00).

Ticketstroom (“we”, “us”, “TS”, and/or “our”) has been created to provide custom virtual event management and digital entrance services (“TS services”). Kindly familiarize yourself with our Terms and conditions/ Terms of use/Terms/Rules before, during, or after your use of our TS services. The latest Terms and conditions as published on our website apply to the site and its users, and any of these may change from time to time without prior notice. If you do not accept our Rules then please do not make use of our website or the TS services.

By using or accessing any part of the TS services, you agree to all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the site by TS. Ticketstroom reserves the right, at its sole discretion, to modify or replace any of the terms or conditions at any time. It is your responsibility to check the Terms and conditions periodically for changes. Your continued use of the Services following the posting of any changes to this Terms and conditions constitutes acceptance of those changes. Hyperlinks, that are not operational, will not in any way detract from the validity and interpretation of these terms.

Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute acknowledgement of facts by you. Please pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our Site and the TS Services.


Detailed description of services

The Terms and conditions govern all use by you as a User (as defined below) or visitor of (a) the TS websites and domains (including all webpages, subdomains and subparts therein contained, the “Site”), (b) any and all services available on or through the Site or otherwise provided by Tintley Trading cc. (“Ticketstroom “) in connection with events listed on the Site, and (c) all Software (as defined below) (collectively, the “TS Services”). The Services are owned and operated by TS.

Ticketstroom allows Site users and visitors (including those users’ and visitors’ agents) (“you” or “your”) to create an online profile for their event, manage all incoming payments, issue digital entrance codes with security features, and purchase entry to events. TS does not provide ticketing of any kind and we may refer to our product as digital ticketing/ticketing/tickets only for marketing purposes and ease of reference to the reader or user. Tickets are not used in our virtual system because they do not exist in the digital realm and purchasers do not enter events based on tickets, but rather based upon unique numbers which are sent via digital medium to persons who have purchased them using a digital medium. This makes our “tickets” traceable incase there is a fraudulent or duplicate “ticket”, however TS defines it as a fraudulent code/number. TS provides this service in a manner which is very safe, very easy and intuitive to use, and with great transparency in the costs. If a digital entrance code seems invalid, this can be verified with a second layer security measure that is embedded in the code when it leaves the TS servers, and this is given to the event organiser before the event starts.

Tintley Trading cc is an independent company, we are not owned by any event producers or others providing services or events (“producer”) for which tickets are purchased. TS only acts as an agent between event producer and ticket purchaser for specific events. TS assumes no liability incidental to the event for which tickets are sold or purchased. The ticket purchaser assumes all risks associated with attendance of events. The TS Services are available to Site users who will automatically be bound by the laws of the Republic of South Africa.


For the ticket seller/producer

A Producer is defined as an Event producer, provider, organiser, promoter, ticket seller, venue representatives, or other authorized agents providing services or events for which tickets are sold. A Producer falls under the user category because they access TS services. Producers using TS services agree and understand these terms are a legal, binding and enforceable agreement. The Producer agrees they are an authorized agent to sell tickets for events or services. Fraudulent representation by a producer, or of event(s), is a criminal offense. TS will assist law enforcement in prosecuting any fraudulent use of its services, and will legally seek any and all compensation for damages due to fraudulent representation.

Because TS does not use tickets or any physical embodiment, an event Organiser is allowed to use our digital entrance code service alongside a physical ticketing service provider. However an event organiser cannot use any other form of electronic ticketing along with Ticketstroom. If a digital entrance code seems invalid, this can be verified with a second layer security measure that is embedded in the code when it leaves the TS servers, and this is given to the event organiser before the event starts.

All events posted are checked within twenty four (24) hours of submission of all material for offensive, obscene, or other unsavory content by our back-end IT technicians for the safety of the general public. After 24 hours the event should be ‘live’ and available to be seen on the site.

This Agreement does not obligate TS to promote or advertise the event for which tickets are sold. Producer acknowledges and understands it is producer’s sole responsibility to promote and/or advertise the event for which tickets are sold.

Ticketstroom (TS) will endeavour to make a payout to the relevant Producer of all payment received in respect of tickets sold for such relevant Producer’s event, within (7) seven business days after such an event date occurred and for which funds have been received. This is to ensure safety of funds and safe delivery into the Producer’s account. TS may withhold final payment to the Producer in the case where the Producer has hired equipment from TS and has not yet returned it.

TS charges no setup fees for using the Site. The Producer decides the ticket pricing and pricing must be in whole multiples, with no cents allowed. Free events are allowed.

Because of global variances in taxation, TS is not involved in any tax return processes and the onus rests entirely upon the Producer.

TS will pay out the total number of ticket sales at their face value, less a Percentage that will be communicated when an event is being placed, into the Producer’s account. Events cannot be priced in currency other than the South African Rand (ZAR) if the Producer’s account is not a South African bank, all Foreign Exchange (FOREX) and bank transfer fees will be passed onto the Producer, and the payout time will be an undefined period due to South African exchange control policies.

TS does not do payouts in cash. For effective payout to the Organiser, we will require proof of banking details, in the form of a Bank statement or a letter from the Bank. This can be sent to us anytime before the event begins. If it is sent after, a penalty fee of R200 will be charged.

Basic attendee lists are provided for free in email printable format, and other formats are available upon request. Organisers receive free daily emails about ticket sales, and we can also inform you how many tickets are sold at any point in time before the event. As an added option, TS can provide via email, a comprehensive statistics report on the event, after the event, the cost of which is communicated to the organizer when an event is placed with TS.

This will be deducted from the ticket sales revenue to be paid to the Producer, and if this is insufficient then the producer will have to pay separately. Ticketstroom will not be liable for incorrect or no statistics on event attendance, should the Organiser not submit a list of attendees having entered or attended the event, within 24 hours of the event’s finish time and date. Should the Organiser fail to produce the aforementioned list, there will be no monetary refund to the Event Organiser for any TS Services that involve event attendees. There will also be no re-issue of the post-event statistics document to later on incorporate the late-submitted list.

Video editing services are charged for and agreed upon when event information is verified by our IT technicians when they contact you as the event Organiser. This will be paid upfront.

Video streaming services are paid for at a fee per video uploaded, which is communicated before an event is placed. This is to cover our bandwidth costs because TS users can watch the video as many times as they wish and this places a heavy burden on data traffic. This will be deducted from the ticket sales revenue to be paid to the Producer, and if this is insufficient then the producer will have to pay separately.

Blogging services are provided for free to Organisers and limited to ten blog posts per event and blog posts are archived seven days after the end of the event. The ten posts can be split as some posts before the event and some after the event. This is communicated to the Event Organiser before the event is placed on TS.

These Terms constitute a contract between any event Producer and TS to have TS sell tickets for their event according to our Terms and Conditions. By a Producer providing their details and details of an event, and accepting these Terms and Conditions on our Site, the contract is legally binding and enforceable. The event producer will be directed to these Terms for clarity on the agreement entered into by using our services. Once any TS service is used, the Terms will be deemed accepted and the agreement begins.

It is highly suggested that you make a copy of the Terms And Conditions as they are upon the day of your event listing, as the Terms and Conditions may change and this will imply a change in your contract unless you have a copy of the Ts and Cs on the day you listed the event.

Should a producer repeatedly have delinquent events, TS reserves the right to refuse doing further business with them and take remedial steps to recover capital and income losses.

Should producer be delinquent in payment of any loans, costs, and/or fees to TS for any other scheduled event or contractual agreement between TS and Producer, Producer agrees that TS may offset any such outstanding balances with funds from this event prior to paying Producer.

Whilst TS will make every effort to display the costs of this service to users we cannot be held liable should a customer fail to understand the costs before running an event through TS.



Booking Process

A booking request is defined as the initiation of the process to purchase a ticket on our Site.

We sell tickets to users and collect payment from users on behalf of the Producer. Each ticket purchased from us is subject to our Terms as well as the Producer’s booking terms and rules applicable to the particular event. The Producer’s terms and rules may be referred to or set out on the relevant ticket or Event page.

Your rights under the ticket issued to you are enforceable against the Producer only and are regulated by such Producer’s terms. It is your responsibility to familiarize yourself with the relevant Producer’s terms and rules before submitting a booking request by buying a ticket.

To book tickets through TS, please complete the automated booking process and submit your payment information to us in the prescribed manner. Our booking process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your booking request.

The supply of tickets offered depends upon the availability of tickets for a relevant event. We may limit your booking to a specified number of persons to prevent unfair booking.

The information submitted with your booking request will be processed as you have provided it to us. If you realize that an error has been made or that you need to change the information provided in the booking request, you should contact us immediately. A legally binding contract will be formed between us upon our sending of a confirmation notice confirming our acceptance of your booking/ ticket purchase.

Please note that while we will try to send to you a confirmation notice for every valid booking request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such confirmation notice will not affect the validity of the agreement concluded between us in respect of a booking.

If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with us whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the booking process. We will not be liable for any losses you may incur if you assume that a booking was not processed because you failed to receive our confirmation notice.

To replace a lost ticket, the user must call Ticketstroom and answer the relevant security questions and their tickets will be reissued free of charge. This is only done once per user per event. Delinquent users will be banned from tis privilege at the sole discretion of TS.


User Accounts

A user (“you”) is defined as a natural, or legal entity that accesses or benefits from the access to the TS computer systems or TS services otherwise provided regardless of reason or method of access.

A Buyer is one who purchases a ticket or otherwise has placed funds in debit order for the purpose of purchasing a ticket. A buyer falls under the User category because they accessed the Ticketstroom Site which a TS Service.

You will be required to choose a user name and password when registering on the Site to buy a ticket. You will be required to enter your user name and password every time you want to access your user account. We need personal details such as email address so we can send the ticket to you,

You may not reveal your account password(s) to anyone else, nor may you use anyone else’s password. We are not responsible for losses incurred by you including, without limitation, the use of your account by any person other than you, arising as the result of misuse of passwords. You accept that you will be personally liable for all transactions concluded on your account. You agree to ensure that you exit from your account at the end of each session

A user may have more than one account. One user account cannot have more than one credit card linked to it.

In the event of any dispute between two or more parties as to account ownership, you agree that TS shall be the sole arbiter of such dispute in its sole discretion and that TS’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.


Event Description

Details of all events (including the details of the relevant Producer, venues and arrangements) for which tickets are offered will be as described on our Site. Descriptions of events are provided to us by the relevant Producers.

We do not endorse any of the events or event links and we do not determine or control ticket prices or availability in respect of the events and can therefore not accept responsibility for any inaccuracy, unavailability, cancellations or changes in pricing that may occur. Please contact the relevant Producer if you are dissatisfied with an event, for any reason whatsoever.

Venue seating charts are provided by producer, and/or the venue, not TS. We are not responsible for incorrect seating information, or ticket holder dissatisfaction with selected seating. Any seating dispute is between ticket purchaser and producer and/or venue. Service charges will not be refunded if event tickets are oversold, or if a ticket purchaser is dissatisfied with selected seating.



You will be required to provide your payment account details (i.e. credit card details) when submitting your booking request. Payment may be made via Visa, MasterCard, Electronic Funds Transfer (EFT), or Debit order.

By submitting a booking request you grant us permission to debit your designated account with the relevant amounts due to the tickets purchased. Please note that TS will not be obliged to issue any tickets to you prior to receiving full payment of the full-agreed amount payable in respect of the tickets purchased.

Should we not receive payment, for any reason whatsoever, your booking may be cancelled and your tickets may be resold to another buyer without further notice. You herewith warrant that you are duly authorized to make payments from the account provided by you. You also authorize us to pay all amounts to be refunded to you into such account.

All immediate payments are done via Payfast’s secure servers and debit orders are handled by the Non-Authenticated Early Debit Order system (NAEDO) system.


Debit orders

In the case of Debit orders, a Debit Order Authorization form will have to be filled-in. This will then be used to verify the user’s account against the information provided on the form. Once this is verified, the Debit order will be taken off in the prescribed manner by the user as per the form. Debit orders are done by the Non-Authenticated Early Debit Order system (NAEDO) system on behalf of TS.


The ticket will be issued once the funds have been received in full for the Debit order ticket, and the debit order will automatically cease. If a debit order goes off that was unauthorized, please contact us immediately to rectify the error. If we are no notified within 48 (forty eight) hours of the debit order, we will not be held liable nor will we entertain any repatriation thereof.

When an upcoming event is placed and a Debit order to purchase the ticket is placed, the ticket is placed on “hold” for the user. If the ticket is not fully paid 120 (one hundred and twenty) hours or five calendar days before the start of the event, the ticket will be released to the Producer for resale, and all funds paid until that time to TS, will be forfeited by the Producer and by the User and will become the property of TS. We will endeavour to notify the user before time elapses, however due to varying debit order dates and event dates, it is at the sole discretion of TS to choose when we will notify the user that funds paid via debit order may soon be forfeited.

If a user’s debit order is not honoured for one installment, then twice the amount will be deducted in the second installment. If the second installment is unsuccessful then the user automatically will have their ticket cancelled without notice, all funds paid for the ticket forfeited and the ticket will be released for resale.

In order to utilize Debit order, a minimum of 60 days must exist between the date of debit order application and the event start date.


Credit card acquiring and security

Credit card transactions will be acquired for TS via PayFast. PayFast uses the strictest form of encryption, and no credit card details are stored on TS’s servers. All personal details are stored separately from card details. Users may go to www.payfast.co.za to view their security certificate and security policy.

TS is not a Financial Services Provider (FSP) as defined by South African laws, and does not require an FSP license.

Every event is vetted for 24 hours before being allowed to go live and be showed on our Site. This is to avoid unscrupulous persons putting up unsafe or harmful content. We do not rely only on computer programs to filter events, we also have dedicated IT developers.


Refund policy

Producer agrees to notify TS immediately after the decision to cancel, reschedule, or change the venue of an event is made. Once the decision is made, the Producer must ascertain how many users want refunds or have booked their event ticket and therefore automatically deserve refunds. In refunding the full face value to the buyer, the Producer will pay the following cancellation and service fees to Ticketstroom:

  • Cancellation, rescheduling and venue change penalty fee of 10% (ten percent) of total expected revenue, prior to start of event.
  • Cancellation, rescheduling and venue change penalty fee of 10% (ten percent) of total expected revenue, after the start of event.
  • TS service fees of 15%.

Ticketstroom will then refund each buyer the face value of the purchased ticket using whatever method the buyer used to buy the ticket.

Unless approved by the event organizer, a user may not cancel their ticket. In the case where a refund is approved, the user may request the refund by sending a cancellation notice to sales@ticketstroom.com. Unless otherwise stipulated by the event Producer and depending on the prevailing circumstances the following user ticket cancellation and service charges apply:

  • Cancellation on at least 24 hours’ notice prior to the start of an event a 10% (ten percent) ticket cancellation fee will apply;
  • Cancellation on less than 24 hours’ notice prior to the start of an event a 100% (one hundred percent) ticket cancellation fee will apply;
  • TS service fees of 15%.

Service fees in all instances are non-refundable and are in addition to the relevant penalty fee. Bank charges are debited to the user if they cancel their ticket. Bank charges are for the Producer if the Producer cancels, reschedules or changes the event venue.

Notwithstanding the aforesaid, where suitable documentary proof can be provided by the person in whose name a ticket was booked and stating that such person will not be able to attend the event because of such person’s death and/or hospitalization, there will be a service fee but no cancellation fee will apply in respect of the cancellation of such person’s ticket. In such a case the Producer will be obligated to approve a refund.

Where a refund is issued to a user, such refund will be issued to the ticket buyer using the same method of payment that was used to purchase the tickets. Where a credit card was used to make a refunded purchase, then the actual credit card used in the transaction will receive the credit for the refund. Producer may offer replacement tickets for similar event(s) in place of a refund for the cancelled event, however, TS does not allow this, and so the full refund process will apply.

As a user, if the Event Producer approves, you may cancel any advance or debit order booking submitted to us for tickets that have not yet been issued or delivered to you, at any time, prior to the date of the event to which such booking pertains by sending us a cancellation notice to sales@ticketstroom.com . On receipt of your booking cancellation notice TS will refund you for the value of the relevant tickets, less the cancellation fee and the service fee.

TS reserves the right to cancel ticket orders for any reason, including but not limited to incorrect billing information and/or fraudulent ticket purchasing.

A Refund request by a user during or after an event is at the sole discretion of the Producer. It is the responsibility of the Producer to communicate its refund policy to users and to issue refunds to users via the Site or otherwise. If a Buyer desires to request a refund, Buyer must request the refund from the Producer. All communications or disputes regarding refunds are between the Producer and ticket buyer and TS will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services.

Producer is solely responsible for setting the number of tickets available for purchase for each event. Producer agrees that the number of tickets for sale is within the legal fire regulations and venue capacity limitations as set forth by local relevant laws. In the event of over sales of tickets for any reason, Producer will incur the cost of TS for any and all service fees originally charged to the ticket buyer and additional costs (i.e. credit card charge back fees) related to refunding tickets to ticket purchasers holding unused tickets due to over sale. TS reserves the right to withhold payment to producers for no more than 90 (ninety) days for events where tickets were over sold in order to provide refunds as necessary.


Ticket change policy

When a ticket is purchased, no ticket change request will be entertained. The User must contact the relevant event Producer for an upgrade/downgrade/change/swap. With a ticket change, the following will apply:

  • At the Producer’s discretion, the previous ticket may be cancelled and a refund issued in line with our Refund Policy;
  • A new ticket will have to be purchased by the user through the TS platform;

If the producer allows a change without notifying us, TS cannot be held liable for any losses incurred by the User or Producer.


Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the card holder is South Africa. The transaction currency is South African Rand (ZAR) and payouts in other currencies will be charged on a case by case basis. All prices applying to tickets will be exclusive of VAT, and exclusive of any other taxes and duties which, unless otherwise indicated, will be charged separately if applicable.


Ticket Delivery and resale

TS will deliver the tickets via electronic mail only and only once payment has been received in full.

Tickets purchased through TS are for individual use only and not for resale. Resale will automatically void tickets, barring refunds, exchanges, all protection TS offers as per these Terms and Conditions and entry into event. Tickets may not be duplicated or otherwise reproduced.


Lost, Stolen and Destroyed Tickets

Only a person who received an electronic ticket containing the ticket holder’s unique reference numbers, barcodes and/or access codes will be permitted access to an event. The risk for loss and damage to tickets shall pass to you upon delivery of your ticket.

To replace a lost ticket, the user must call Ticketstroom and answer the relevant security questions and their tickets will be reissued free of charge. This is only done once per user per event. Delinquent users will be banned from tis privilege at the sole discretion of TS.

Tickets that have been lost, stolen or destroyed, for any reason whatsoever, will not be replaced. TS cannot be held liable you accidentally or purposefully send a ticket to a third party who uses it to gain access to an event and invalidates the ticket. The first person to use the ticket is also the last person to use the ticket. Queries or disputes are to be directed to the event Producer and the event Producer’s event rules will apply.


Equipment hire

Subject to availability Event producer may hire equipment from TS. These charges will be billed to your event, and deducted off your payout. If you cannot collect the equipment from us, and/or deliver this back to us, we will use a courier for this and invoice you for the costs involved. In the event of loss or damage of any of our equipment, the Event Producer will be liable for the costs to replace the item/s damaged/ lost.


Video editing

TS offers video editing services for users uploading content to our website. These videos are edited by a service provider and as such, and no video information is stored on our servers. Pricing is agreed upon when an Organiser places and event with us.

TS will endeavor to keep your video information private and TS reserves the right to decline a video-editing request at our sole discretion.

For further Terms and Conditions, specific to your specific enquiry for video editing by us, feel free to contact us.



TS allows users to post, submit, upload, transmit, or otherwise make available comments, questions, answers, opinions, reviews, content, links, information (including profile information), communications and/or other material (each, a “Post”), all of which must comply with and are subject to the Terms and Conditions.


By making posts or comments or submitting content to TS, you are consenting to allow us to display them to all users of the applicable Community (including those who are not accessing the Ticketstroom Site) and to feature them on other TS Services.


Blog entries are archived seven days after an event ends.


You hereby grant TS and unrestricted, perpetual, irrevocable, worldwide, non-exclusive, freely sub-licensable and transferrable, fully paid up, royalty-free license and right (but not obligation) to (i) Use your posts or comments or content (including the ideas embodied therein) and (ii) use your name, user/log-in name, likeness, biographic and other profile information about you in connection with any use of your posts or comments or content, in each case without payment or other additional consideration of any kind, or permission or notification, to you or any third party, and without crediting you. “Use” means, without limitation, the irrevocable right to publish, copy, reproduce, prepare derivate work, combine with other works, alter, translate, distribute copies, display, perform, license or otherwise use or exploit your posts or portions thereof, alone or with other material, with or without revisions, without notice and without obligation, payment, accounting or other reference or attribution to you or any other person or entity, in the name of TS throughout the world in perpetuity in any and all media now or hereafter known for any purpose, without obtaining further permission from you or any other person or entity.


The posts or comments or content license applies whether or not the posts are or could be protected under applicable intellectual property laws such as the copyright, trademark or patent laws of or within the Republic of South Africa or any other applicable countries or jurisdictions. You acknowledge and agree that you are receiving good and valuable consideration for the rights you are granting herein, such consideration is adequate, satisfactory, and complete, and includes your right to access and use the TS Services in accordance with the Terms and Conditions set forth in these Terms and Conditions. To the maximum extent permitted by law, you hereby waive all moral rights, rights of attribution, rights of privacy and rights of publicity in your posts that may be available to you in any part of the world. You hereby confirm that no such rights have been or will be asserted.


You as a user further acknowledge that your posts or comments or content do not contain confidential or proprietary information, the relationship between you and TS is not a confidential, fiduciary, or other special relationship, and TS is not under any obligation of confidentiality, privacy, secrecy or use restriction of any kind, express or implied, with respect to your posts or comments or content.


You represent and warrant to us that you are authorized to grant all rights pursuant to the posts and, further, your posts or comments or content (i) are truthful and accurate, and contain solely original content owned by you, content for which you have received express permission from the owner and have provided proper attribution to same, or content in the public domain (and you assume full responsibility for making such determinations and acquiring all necessary authorizations and approvals related to your posts or comments or content (; (ii) do not violate and will not violate the rights of any third party or any local provincial, national, or foreign law, including any right of publicity, right of privacy, confidentiality or any other contractual or proprietary right, including patent, trademark, copyright and trade secret rights; (iii) disclose all affiliations or relations necessary so that such posts are not deceptive or misleading (for example, if you are commenting upon a company and work for that company, or are a shareholder, then this should be disclosed); and (iv) comply with all other provisions of this Terms and Conditions.


If any posts or comments or content is harmful to you as a user or violates these Terms and conditions, kindly inform us via info@ticketstroom.com and we will attend to it as soon as possible.


Ticketstroom is under no obligation to review any posts or comments by users and shall have no responsibility or liability relating to any such posts or comments or the conduct of any user submitting posts or comments of nay nature. TS does endeavor to review content that is posted by our bloggers however, and this is done before any blog article is put up for public view. However, TS shall have the right in its sole discretion, without obligation and without notice or liability, to (or elect not to) delete, move or edit any posts or comments or content that we may determine may be unlawful or a violation of this Terms and Conditions or any other TS policy or agreement with TS, or otherwise contains errors or omissions or is unacceptable or inappropriate for any reason.


TS cannot guarantee that individuals making posts or comments or otherwise participating in any community are who they represent themselves to be, nor does Tickststroom endorse, represent or validate, or have any responsibility or liability for the content, accuracy or reliability of, or the statements, assertions, views or opinions expressed in, any posts and you acknowledge that any reliance upon same shall be at your sole risk as a user.


Bloggers are compensated at a rate that is communicated before an article is submitted to TS. Once an article is submitted after being told the rate, an agreement is reached and the blogger will be compensated accordingly at the end of the month.


All bloggers identities are confidential in nature and their identities are the sole property of TS. Bloggers who are compensated for submitted content to TS agree to not disclose in any manner, their nature of business with TS to any third party either directly or indirectly.


If a blogger is asked by TS to attend an event, TS will provide media-level access or similar level access. Unless it is unavoidable, the blogger will attend the event in their own personal capacity once inside the venue and will take all reasonable steps to not brand themselves as TS bloggers. TS accepts no liability whatsoever for any happenings at or after the event.


If TS offers Media access for an event and a blogger requests to go and is granted this opportunity, they will be expected to attend that event unless extreme, unavoidable circumstances arise. If a blogger foregoes 2 media passes, then no more media passes will be allowed for that blogger and they are to inform TS that they cannot attend and event when TS sends and request for attendees. If the blogger attends the event still, then TS will not pay for any article, transport, or any costs related to that blogger for that month.


Bloggers do not own content once it is purchased by TS. Bloggers shall not create or make available any similar content or derivations thereof to any other physical or electronic medium, platform or outlet. TS pays for unique content and if this is found to not be the case with blogger content received and paid for at any point in time, then the blogger will be liable for refunding their compensation and further steps may be taken to recover losses of any kind, material or reputational.


As a guideline, a blogger or their blog post will be removed from our Site if they:

  • Are generally negligent to responding to comments they receive on their blog. No matter if it is positive or negative.
  • Cause or may cause reputational damage to TS;
  • Disparage any TS clients or the public where TS can or may be affiliated to the disparagement.


Email disclaimer

This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Ticketstroom and/or its subsidiaries or holding companies. It is confidential, private and intended for the addressee only.

Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever.

Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Ticketstroom.

Ticketstroom accepts no liability whatsoever for any loss or damages – whatsoever and howsoever incurred – or suffered resulting or arising from the use of this email or its attachments. Ticketstroom does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference.

While every effort is made to ensure that all email and any attachments to it are free from viruses, neither the sender nor TS can be held liable in the unlikely event that a virus is transmitted to the recipient’s computer.

No email sent to TS shall be deemed to have been received by TS or its agent(s) until TS has responded to it. Failure to respond shall not constitute a response.

Neither TS nor the sender of any email will be liable to any person for direct, indirect, or consequential damages flowing from its use by any recipient.


Customer privacy policy

TS undertakes to take all due care with any information (such as your credit card details) which you may provide to us when accessing our website. However we do not warrant and cannot guarantee the security of any information which you may provide to us. This is because generally the internet is an unpredictable space. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

There may be events for which the event producer requires the personal information of the ticket purchaser. For other events, the Producer will give the option to ticket purchaser at the time of ticket purchase to provide the ticket purchaser name and contact information, including mailing address, email address, and telephone number, to event producer.

Once ticket purchaser opts to provide name and contact information to producer, or purchases tickets to which an event producer requires the personal information of the ticket purchaser, TS is not responsible for Producer’s use of such information. Should ticket purchaser opt not to provide contact information, ticket purchaser understands and agrees that only ticket purchaser’s name and city and state of residence will be passed to producer.

We do not send your personal details to third parties or advertisers for any reason whatsoever without your consent. We do send details to (a) comply with legal process; (b) enforce this Terms and conditions; (c) respond to claims that any of Your Content violates the rights of third parties; (d) verify user information; and/or (e) protect the rights, property, or personal safety of TS, its users and/or the public.

You may receive invitations to buy tickets for events or other related products, but you may unsubscribe from these invitations at any time. These invitations are because of our internal trend gathering programs.

TS takes privacy very seriously and will remove you as a user from our programs if we suspect any of the following, not limited to:

  • Cheating
  • Spamming of any sort
  • Unfair sales or purchase practice

Trying to trick our system


Promotional tools

TS offers a wide range of promotional marketing tools for event producers and affiliates. One such example is OceanMouth.xyz. The use of these promotional tools is used solely by event Producers and not by TS.

The use of these tools must abide by TS’s privacy policy, and anyone found using these tools for malicious purposes will have their account suspended immediately. If you suspect someone has used these tools in an unfair manner please contact us immediately.


Ticket reselling

Reselling of tickets purchased from us is strictly prohibited. Any resale of tickets purchased from us (or attempt) will entitle us to cancel such tickets and to resell them to other customers.

No ticket purchased from us may be used for advertising, promotion or competition purposes unless formal written authorization has been obtained from us, provided that even if such consent is obtained, you may not use our trademarks save as expressly authorized by us.


Direct marketing

If you are contacted by TS for any direct marketing purpose, you as the recipient, have the right to request to stop receiving further communication. This must be requested by yourself and you should be given the option to “Opt-out” or “Unsubscribe” in all Direct marketing communication.

Information on all users is processed for the purpose of marketing TS related products and services. This information will not be given to any third parties.

If any communication you receive does not adhere to this standard, then please inform us at info@ticketstroom.com and we will try to resolve the issue as soon as possible.



If you are allowed to download or use any Software in connection with the Services, TS hereby grants you a personal, non-transferable, non-sub licensable, revocable, non-exclusive license to use the Software solely for your internal use in connection with the Services, and only in accordance with this Terms and conditions and the written instructions/directions (if any) provided by TS in conjunction with the Software.

For purposes of this Terms and conditions, “Software” shall mean any and all software that is available on or through the Site or otherwise provided by TS, including without limitation TS’s mobile applications. For clarity, the Software will be deemed a part of the “Services” hereunder.

The Software and the transmission of applicable data is subject to South African export controls. No Software may be downloaded or otherwise exported or re-exported in violation of South African export laws. Downloading or using the Software is at your sole risk. You shall also be responsible for using the Software in a manner that complies with all federal, state and local laws and the rules and regulations of all credit card companies.

The Software and related documentation are “commercial computer software” and “commercial computer software documentation,” respectively, as such terms are used in United States Federal Acquisition Regulations Section 12.212. The translation of “commercial computer software” and “commercial computer software documentation,” into any country’s equivalent lawful terms will apply to that country; however disputes and legal action will be interpreted with the meanings from the Republic of South Africa.


Communication monitoring

By a user TS Services and the Site, you are communicating with us directly, even if you communicate via our Services with or to any third party, we will enforce the rights we have as per the South African Regulation of the Interception of Communications Act 70 of 2002 (“RICA”).



You agree that all material, including without limitation information, data, software, text, design elements, graphics, images, video, audio, illustrations, animations, logos, written posts, data, text, creative expression and other content (collectively, “Content”), contained in or delivered via the Services or otherwise made available by TS in connection with the Services (collectively, “Site Content”) may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws.

TS may own the Site Content or portions of the Site Content may be made available to TS through arrangements with third parties. Except as expressly authorized by TS in writing or in connection with your use of the intended functionality of the Services, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of any Site Content, or post any Site Content on any other web site or in a networked computer environment for any purpose. Reproducing, copying or distributing any Site Content for any other purpose is strictly prohibited without the express prior written permission of TS. You shall use the Site Content only for purposes that are permitted by these Terms and conditions and any applicable laws and regulations (foreign and domestic). Any rights not expressly granted herein are reserved.

You acknowledge and agree that if you contribute, provide or make available any Content to the Site (“Your Content”), you hereby grant to TS a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub licensable (through multiple tiers) right and license to use, reproduce, adapt, modify, distribute, translate, publish, create derivative works based on, perform, display and otherwise exploit Your Content, in whole or in part, in any media now known or hereafter developed, for any purpose whatsoever. You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content (i) does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party, and (ii) complies with all applicable laws and regulations (foreign and domestic). In addition, Your Content must be accurate and truthful. Ticketstroom reserves the right to remove any of Your Content from the Site at any time if TS believes in its sole discretion that it does not comply with this Terms and Conditions. In addition, you agree that TS may use your name and logo (whether or not you have made it available through the Site) for the purpose of identifying you as an existing or past customer of TS both on the Site and in marketing and promotional materials.

If you believe in good faith that any Content made available in connection with the Services infringes your copyright, you (or your agent) may send us a notice to our email address or physical address via registered mail, requesting that the Content be removed, or access to it blocked. The notice must adhere to the “DMCA” requirements explained in the “DMCA” section of these Terms ad Conditions. Notices and counter-notices must meet the then-current statutory requirements imposed by the affected user’s Country’s laws. The offering of the Services shall not be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed in connection with the TS Services without the prior written consent of TS specific for each such use.

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. By way of illustration and not limitation, you agree to comply with all applicable laws and regulations (foreign and domestic) regarding the transmission of technical data exported from the Republic of South Africa or the country in which you reside.

TS does its best to screen Site content, but where Content may be overlooked, we do not take responsibility for the error. Any user or affected party may lay a complaint in writing or via email and we will do our best to resolve the matter.


Digital Millennium Copyright Act (“DMCA”) Notice


Materials may be made available via the Service by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with the Service for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Service. In addition, we respond to notices of alleged copyright infringement in accordance with the DMCA’s safe harbor provisions. If you believe, in good faith, that any materials on the Service infringe a copyright, you may provide us with written notice that at a minimum contains the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  4. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


Storing of Customer details

For verification purposes we reserve the right to request proof of identification in an off-line format. Your IP address and access times are tracked against your user ID for the purpose of preventing fraud and creating an audit trail when sending a payment or logging onto our secure server.

A cookie is a small text file that is stored on a user’s computer for record- keeping purposes. We use cookies on the Site and link the information we store in cookies to any personal identification information you submit while on the Site.

Personal data is collected from Users on a mandatory basis for TS business operations. The most important of these is processing payments. Without a Users information, they cannot make full use of all of the TS services. The Protection of Personal Information Act, 2013 of South Africa is available publicly as a reference for assistance in lodging any complaints and the processes thereof.

A User may as TS to confirm and delete, free of charge, whether or not TS holds personal information about the User. TS must be contacted via e-mail for this service if it is not immediately provided along with TS communication to the User. You will be notified within 14 business days of the outcome.

A User may request TS to provide or correct any information that is held about the User. The process is as follows:

  1. TS must be contacted via e-mail;
  2. A fee of R800 will be due immediately;
  3. Proof of identity must be provided;
  4. You will be notified of the outcome within 14 business days;
  5. You will be notified via e-mail;

Producers: TS collects personal data from you when you voluntarily provide such information on the Site, such as when you register for access to the TS Services as a Producer, contact us with inquiries, and respond to one of our surveys or use certain TS Services.

The personal data we collect includes without limitation your name, email address and other personally identifiable information. In addition, if you use our payment processing services, we will collect financial information from you (e.g. your bank account information) as necessary to facilitate payments.

Ticket Buyers and other non-Producers: We collect personal data from you when you voluntarily provide such information on the Site (including event registration pages within the Site), such as when you register for access to the TS Services (whether as an Producer or otherwise), register for an event as a ticket buyer, contact us with inquiries, respond to one of our surveys or use certain of the TS Services.

The personal data we collect includes without limitation your name, email address and other personally identifiable information.


Dispute Resolution

Whether you are a ticket buyer or Producer, you agree to work actively with the other parties to your transactions to resolve any disputes. In the event that a transaction is suspected of fraud we reserve the right to request any proof deemed necessary to determine the validity of the transaction. This proof includes, but is not limited to proof of identification, proof of credit card and proof of address. We do not act as the agent of either party to any dispute between ticket buyers and Producers and are not responsible for resolving such disputes.

If any charge-back claim occurs (as the result of a dispute or for any reason whatsoever), you agree to provide the Producer with all the necessary documentation for the resolution of the claim. If you are a Producer, you (a) acknowledge that we do not control the outcome of the charge back decision reached by the ticket buyer’s issuing bank in a card transaction; (b) you agree to accept the decision of the issuing bank as final and legally binding; and (c) recognize that you may not receive payment if the issuing bank rules against you in relation to the payment received. To report a potential fraudulent transaction, error or dispute, please contact us.

TS and Producer shall make a good faith effort to resolve any dispute arising under this Agreement. Regarding any such dispute which is not resolved after a good faith effort at resolution, the parties may not bring any legal or administrative claim against the other party unless the claim is first presented for non-binding mediation before a single mediator under mutually agreed rules, or in the absence of such agreement, the applicable Mediation Rules of the South African Arbitration Association. Mediation is an express condition precedent to the institution of a lawsuit on any dispute arising under this Agreement.

b. Governing Law and Venue.

The parties agree that any dispute will be governed by the laws and codes of Republic of South Africa. The parties further agree that in the event any legal action is instituted, by either party, jurisdiction and venue will be in Gauteng Province.


Indemnity by Producer

The Producer hereby indemnifies TS and holds it harmless for any claims instituted against TS by any user in terms of where the loss suffered by such user was suffered as a result of negligence on the part of the Producer and where there was no negligence on the part of TS or alternatively where the loss arose partly due to negligence on the part of TS and partly due to negligence on the part of the Producer, in which event the Producer will indemnify TS pro rata for such claim instituted by such claimant having regard to the principles of the Law of Delict in South Africa.

The Producer indemnifies TS against any loss or consequential loss suffered or incurred by TS arising out of or in connection with a charge- back or refund claim made against TS or the TS account, for any reason whatsoever, and where the payment for tickets sold has already been made to the relevant Producer by TS. The Producer herewith undertakes that it will reimburse TS for any financial loss suffered as a result of payment made to the Producer for tickets sold. TS will be entitled to set-off the amount of any such liability from any payment due to the relevant Producer in future.



In the good faith of TS of keeping Users and Third parties safe:

Each User or Third party agrees to take no action which is intended, or would reasonably be expected, to harm another Party or its or their reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to the other Parties.

Each User agrees that neither it nor any of its Affiliates will, and it will cause each of its Affiliates not to, directly or indirectly, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, any Party or any of its agents or representatives (collectively, the “Party’s Representatives”), or that reveals, discloses, incorporates, is based upon, discusses, includes or otherwise involves any confidential or proprietary information of any Party or its subsidiaries or Affiliates, or to malign, harm, disparage, defame or damage the reputation or good name of any Party, the Party’s business or any of the Party’s Representatives.

Notwithstanding the foregoing, nothing in this Section or elsewhere in this Agreement shall prohibit any Party from making any statement or disclosure required under the federal securities laws or other applicable laws; provided, that such Party must provide written notice to the other Parties at least two business days prior to making any such statement or disclosure required by under the federal securities laws or other applicable laws that would otherwise be prohibited the provisions of this Section, and reasonably consider any comments of such other Parties


Liability and Severability

The TS Services are provided to you subject to your statutory rights but are otherwise provided without any warranty and not subject to any condition, express or implied, except as specifically stated in the Site. We shall make reasonable efforts to ensure that requests for electronic debits and credits involving cards and bank accounts are processed in a timely manner.

We will endeavour to make payments to the Producer as soon as possible, but we make no representations or warranties regarding the amount of time needed to complete processing because our services are largely dependent upon many factors beyond our control, such as, without being limited to, delays in the banking system, electricity availability in South Africa or in card networks.

Whilst we will do our best to maintain the operation of our services, we do not guarantee continuous, uninterrupted or secure access to the service and operation of the Site and mobile systems may be affected by numerous factors beyond our control. We shall not be liable for any delay or failure in the provision of our services or the working of our Site where such failure is due to factors beyond our reasonable control, save that we will use reasonable endeavours to fulfill our obligations hereunder.

Although we at all times attempt to ensure that the details of events offered on our Site are displayed and described accurately, we do not warrant same and disclaim to the maximum extent permitted by law any liability arising from any omissions or inaccuracies pertaining to such display and description.

We will not be held liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any booking (whether in contract, statute or delict) save to the extent that such liability is excluded by law. 

You acknowledge that your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Site as soon as we reasonably can.

TS shall not be liable under any circumstances or under any legal theory, whether in tort, contract, or otherwise, with respect to the services, or any other subject matter of this terms and conditions, for: (i) any indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if TS has been advised of the possibility of such damages), (ii) the cost of procurement of substitute services, (iii) amounts in excess of ZAR100.00 in the aggregate for all claims with respect to the services, or (iv) any matters beyond TS’s reasonable control. TS shall have no liability with respect to any of your content or any content of any other user of the services.

In addition, TS is not affiliated with, and has no agency or employment relationship with, any third party service provider used in conjunction with the services (including, without limitation, any fpm service), and TS has no responsibility for, and hereby disclaims all liability arising from, the acts or omissions of any such third party service provider. The foregoing limitations shall not apply to the extent prohibited by applicable law.

At its own expense, producer agrees, acknowledges, and understands it will indemnify and hold harmless TS, its officers, agents, employees and assigns, from and against all claims, demands, losses, costs, penalties, damages, judgments and suits at law or in equity, of whatsoever nature (hereafter “actions”), brought against TS arising from, in connection with, or incident to the performance of, or failure to perform the provisions of this Agreement by producer, its officers, agents, employees or assigns. Producer further agrees to defend TS in any litigation, including payment of any costs or attorney’s fees, for any claims or action commenced thereon arising out of or in connection with such acts or activities authorized by this Agreement.

The above indemnity obligation shall not include such claims, costs damages or expenses that may be caused by the sole responsibility of TS.Additionally, if the claims or damages are caused by or the result from the concurrent negligence of (a) producer, its officers, agents, employees or assigns and (b) TS, its officers, agents, employees or assigns, this indemnity provision shall be valid and enforceable only to the extent of the negligence of Producer and that of its officers, agents, employees or assigns.

Users should be aware that viruses or code which may have a harmful effect on your computer system could be transmitted to you. You are responsible for implementing suitable protection mechanisms to prevent such harm from occurring.

No part of the TS Services may be exported or re-exported into, or to a national or resident of, any country to which South Africa has embargoed goods and/or services of the same type as the TS services. By using the Services or any part thereof (including by downloading any Software), you represent and warrant that you are not located in, and you are not a national or resident of, any such country.

We reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of our computer systems. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of our services. You agree that TS shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services. We also reserve the right, without notice and in our sole and absolute discretion, to make changes to these terms of use. It is your responsibility to review our terms of use on each occasion prior to making use of our services. If you continue to use our computer systems and services after our amended terms of use has been published, it will constitute a deemed acceptance of such amended terms of use.

We cannot be held liable for persons under the age of 18 using the Site. By placing the youth’s Terms and conditions clause at the start of the Terms and conditions, we are making it simpler for persons to see this particular rule even when speed reading.

If any term or provision of this Agreement or the application thereof to any person or circumstances shall, to any extent, be invalid or unenforceable, the remainder of this Agreement, or the application of such term or provision to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby and shall continue in full force and effect.

You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties hereunder to any other person without our prior written consent. We may cede, delegate, transfer and assign our rights, obligations and duties hereunder to any other person. We will be excused from a failure to perform or delay in performance of our obligations hereunder if and to the extent that circumstances outside our reasonable control prevent or delay such performance.

You agree to defend, release, indemnify and hold TS, and its affiliates, and each of its and their respective officers, owners, directors, agents, co-branders, other partners, and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable attorneys’ and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise), or investigation made by any User or third party (each a “Claim”) due to or arising out of: your Content; the events listed on the Service; your use of, contribution to or connection with the Service; your violation of this Terms and conditions; and/or your violation of any rights of another.

TS shall provide notice to you of any such Claim, provided that the failure or delay by TS in providing such notice shall not limit your obligations hereunder. TS reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this Section, and in such case, you agree to cooperate with all reasonable requests in assisting TS’s defense of such matter.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or this Terms and conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.


Restricted Activities

The following uses are prohibited by the TS Terms of service. Any behavior in these regards allows us full rights to take legal action against a User and/or close the User’s account:

  • Using the TS services while impersonating any person or entity, falsely claiming an affiliation with any person or entity.
  • Using the TS services to make unsolicited offers, advertisements, proposals, or send junk mail or spam to others. This includes, but is not limited to, unsolicited advertising, promotional materials, or other solicitation materials, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signature.
  • Using the TS Services for any illegal purpose, or in violation of any local, provincial, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data protection and privacy.
  • Using the TS service to defame, harass, abuse, slander, threaten or defraud others, or collect, or attempt to collect, personal information about Users, Registered Recipients, or third parties without their consent.
  • Using the TS Services without your parent’s legal guardian’s consent if you are under the age of eighteen (18).
  • Using the TS services to collect alimony payments, child support payments or any other payments relating to a court settlement.
  • Using the TS services in order to act as a private banking institution.
  • Using the TS Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the TS Service in an automated manner.
  • Using TS to intentionally interfere with User’s or Registered Recipient’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
  • Permitting or enabling anyone directly or indirectly to modify, reproduce or otherwise create derivatives of any part of the Services or Site Content.
  • Permitting or enabling anyone directly or indirectly to reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organization of all or any part of the Services (except that this restriction shall not apply to the limited extent restrictions on reverse engineering are prohibited by applicable local law)
  • Permitting or enabling anyone directly or indirectly to rent, lease, resell, distribute or use the Services for timesharing, service bureau, or commercial purposes
  • Permitting or enabling anyone directly or indirectly remove or alter any proprietary notices or labels on or in the Services or Site Content
  • Using TS to infringe our rights or the rights of any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of our computer systems.
  • Using TS in any way that assists you in violating any law, statute or ordinance.
  • Using TS to forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services.
  • Using TS to send or receive what TS reasonably believes to be potentially fraudulent funds.
  • Using Your Account or the TS Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to TS, a User, a third party or you.
  • Using Your Account or the TS Services in a manner that TS or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules.
  • Using TS to provide yourself with a cash advance from your credit card (or help others to do so).
  • Using TS as a means of transfer between bank accounts held in the same name.
  • Using the TS services to collect or contribute money for something that may be deemed harmful, false, misleading, unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, or racially or ethnically offensive.
  • Using TS to control an Account that is linked to another Account that has engaged in any of the foregoing activities. TS may use evidence other than your Account information to determine whether you control an Account in someone else’s name, including but not limited to Internet Protocol addresses, common business names, phone numbers, and mailing addresses.
  • Using TS to collect payments that support pyramid or Ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs.
  • Using TS to sell or promote:
    • items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
    • items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
    • items that encourage, promote, facilitate or instruct others to engage in illegal activity;
    • items that promote, support or glorify acts of violence or harm towards self or others;
    • drugs, alcohol or drug paraphernalia;
    • items that are obscene or pornographic;
    • real estate or motor vehicles;
    • live animals or human beings.

You agree that TS may seize or freeze funds that are reasonably deemed by TS to have resulted from fraud or any prohibited behaviour outlined in this section.


Account Passwords and Registration

You agree that the information you provide to TS upon registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If you have reason to believe that your account is no longer secure (e.g. in the event of a loss, theft or unauthorized disclosure or use of your email address, password, or any credit, debit or charge card number, if applicable), then you agree to immediately notify TS.



The terms of the Site and all relevant terms implied herein by applicable law constitute the entire agreement between you and us in respect of the use of the Site and the Ticketstroom Services offered. All rights are reserved. These terms, conditions and policies were last updated 27 September, 2016.